A small store has four employees and each employee only knows how to perform his or her job. A busy contractor trains one or two employees to do specific tasks. Both of these business owners are missing out on a way to make employees more valuable. Cross training employees makes the people already on staff more useful and effective in the workplace.
Cross Train Employees to Be Sure Positions Can Be Staffed In Emergency Situations
If there is a death in the cashier's family, will anyone else be able to cover for that employee? What if the person handling payroll phones in to announce that she has decided to stay in California instead of returning from her vacation?
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